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Luminal VDO

Joining a show

You need the personal link you were sent. It is unique to you, so it cannot be guessed or shared — if you have mislaid it, ask your host for a new one rather than hunting for it here.

Before you join

  • Use headphones. Without them your microphone picks up the other voices and everyone hears themselves echo.
  • Close anything else using your camera — another meeting window, or a video app left open in the background. Only one program can hold a camera at a time.
  • Sit with light in front of you, not behind. A window at your back turns you into a silhouette.
  • Wired internet if you have it. If not, sit near the router.

What happens when you open the link

  1. 1

    Press “Test camera & mic”

    Your browser asks permission. Say allow. Nothing is sent to anyone yet — this is just your own preview.

  2. 2

    Check you can see and be heard

    You should see yourself, and the microphone meter should move when you talk. If the meter stays still, pick a different microphone from the list.

  3. 3

    Press “Go live”

    Now you are on. The status turns green. Leave the tab open and stop your computer from going to sleep until the show is done.

If something is wrong

It says camera access was blocked
Your browser is holding the permission. Click the padlock or camera icon in the address bar, allow camera and microphone, then reload the page.
It says the camera is already in use
Another app has it. Quit the other video app entirely — closing its window is often not enough — then reload.
It says this link is not valid
The link has been rotated or your place in the show was removed. Ask your host to send a fresh one. Old links stop working on purpose.
It sits on “Connecting”
Usually a restrictive network — office wifi, a hotel, or a VPN. Try turning the VPN off, or use your phone’s mobile data instead.
You can be seen but not heard
Check you are not muted in the page, and that the right microphone is selected. Headphone microphones and laptop microphones are separate devices.

Still stuck? Tell your host exactly what is on your screen — the wording of the message matters more than you would think.